The fine print, in plain words.

Shopping with confidence

Every order is covered by the five promises in our homepage trust row — Always Fresh, 30-min Delivery, Secure Payment, Support Centre and 100% Hygienic.

Terms & Conditions

• Orders are confirmed on successful payment. Delivery times shown at checkout are estimates; lunch and dinner rushes can add 15–20 minutes.
• Prices include GST. Delivery is free within 6 km on orders over ₹499; a ₹29 delivery fee applies below that.
• Food is cooked to order. Once your order is on the flame (usually within 5 minutes), it cannot be cancelled or changed.
• Bulk orders above 20 plates need 24 hours’ notice — use the contact form and we’ll confirm by phone.

Privacy Policy

We collect only what delivery needs: your name, phone number, address and order history. We never sell your data, never share it with advertisers, and order-related SMS/WhatsApp messages stop the moment you ask.

Payments are processed by our PCI-DSS compliant payment partner — your card and UPI details never touch our servers. To see or delete your data, write to hello@example.com.

Refund Policy

• Wrong or missing items: photo within 2 hours of delivery, and we re-deliver or refund — your choice.
• Late by 60+ minutes: 25% of the order value back as wallet credit, no questions asked.
• Quality complaint: tell us the same day and we’ll make it right with a replacement or refund.
• Approved refunds reach the original payment method within 5–7 working days.